Homeowner FAQ’s

General Questions

Q: What services does Black Pine Property Management offer?
A: Black Pine Property Management provides comprehensive property management services including tenant screening, rent collection, property maintenance, financial reporting, and lease administration.

Q: How often will I receive updates about my property?
A: We provide regular updates to homeowners, including monthly financial statements, reports on property inspections, and updates on any ongoing maintenance or tenant issues.

Tenant Management

Q: How does Black Pine handle tenant screening?
A: We conduct thorough background checks on all prospective tenants, including rental history, credit checks, and employment verification, to ensure the highest quality tenants for your property.

Q: What happens if a tenant fails to pay rent?
A: If a tenant is late on rent, we promptly follow our established procedures for rent collection, which may include reminders, late fees, and, if necessary, legal action.

Q: How are tenant disputes or issues resolved?
A: Our team acts as a mediator to resolve tenant disputes swiftly and fairly, aiming to maintain a positive relationship between tenants and homeowners while upholding lease agreements and property regulations.

Financial Management

Q: How and when do I receive rental income?
A: Rental income is disbursed to homeowners via direct deposit or mailed checks on a monthly basis, typically by the 10th of each month.

Q: What fees are associated with property management services?
A: Please contact us directly for a quote based on your specific needs.

Q: Can I view financial statements and reports online?
A: Yes, homeowners have access to an online portal where they can view financial statements, reports, and other important documents related to their property at any time.

Q: Will you work with my home warranty?
A: In short, no. See more details on why here.

Lease Administration

Q: How are lease agreements handled?
A: Our team drafts, reviews, and executes lease agreements on behalf of homeowners, ensuring all legal requirements are met and lease terms are clearly outlined to protect the interests of both parties.

Q: What happens if a tenant wants to renew or terminate their lease?
A: We communicate with tenants regarding lease renewals and terminations, negotiating terms and coordinating move-in/move-out processes to minimize vacancy periods and ensure a smooth transition for all parties involved.

Additional Support

Q: What should I do if I have a question not covered in this FAQ?
A: Please don’t hesitate to reach out to our team directly via phone or email. We’re here to provide personalized support and address any concerns or inquiries you may have regarding your property management needs.