Tenant FAQ’s

Welcome to our Tenant FAQ page! We’ve compiled answers to some of the most frequently asked questions to help you understand our policies and ensure a smooth and enjoyable renting experience with Black Pine Property Management.

1. What is the process for submitting a maintenance request?

If you encounter any maintenance issues in your rental property, please submit a maintenance request through your RentVine tenant portal. Please give us days and times you are available to meet one of our vendors! Once we receive your request, our team will schedule one of our trusted vendors to assess and address the problem as quickly as possible. It’s essential to report any maintenance issues promptly to prevent further damage, as tenants may be responsible for additional costs if issues are not reported in a timely manner.

2. How do I pay my rent?

Rent payments are due on the first day of each month and can be made securely through your tenant portal on RentVine. You can pay via ACH, debit, or credit card (ACH does not charge a fee). If you prefer, you may also mail your payment to our office at P.O. Box 190634, Boise, ID 83719. Please note that rent not paid within five days after the due date will incur a late fee of $50.

3. What should I do if I have an emergency maintenance issue?

For emergency maintenance issues—such as severe leaks, no heat in winter, or electrical hazards—please contact our emergency maintenance line immediately at 208-696-1434 and follow the prompts. Our team is available 24/7 to respond to urgent situations and ensure your safety and comfort.

4. Can I have pets in the rental property?

Our pet policy varies depending on the property. If you’re interested in having a pet, please check your lease agreement or contact us directly to discuss the specific terms. If approved, a pet deposit and an additional monthly fee will apply. You will also need to complete a pet application through ourpetpolicy.com.

5. What is the move-in/move-out process like?

Upon move-in, you’ll complete a walkthrough of the property to document its condition. This helps us ensure that any pre-existing issues are noted, and it serves as a reference when you move out. Once you have moved out, we will conduct walkthrough to assess the property’s condition and address any necessary repairs or cleaning. Please note that we will arrange for professional cleaning and carpet cleaning upon your move-out, and the cost will be deducted from your security deposit.

6. How do property walkthroughs work?

At Black Pine Property Management, we take great care in protecting the properties we manage. We conduct regular walkthroughs to ensure the property is well-maintained and to address any potential issues before they become bigger problems. These walkthroughs also give us an opportunity to connect with tenants and ensure everything is going smoothly. Don’t worry—these visits are scheduled in advance, and we’ll always respect your privacy and time.

7. Can I make changes or improvements to the property?

We appreciate your desire to make the rental property feel like home. However, any changes or improvements must be approved by our team before they’re made. This includes painting, installing fixtures, or making any structural alterations. Please submit your request through the tenant portal, and we’ll review it promptly. Any unauthorized alterations may be considered a breach of the lease agreement.

8. What is the process for renewing my lease?

As your lease term approaches its end, we’ll contact you to discuss renewal options. If you wish to renew, there will be a $50 lease renewal fee. If you plan to move out, we’ll guide you through the move-out process to ensure everything goes smoothly. Keep in mind that the lease renews on a month-to-month basis after the initial term unless a new lease is signed.

9. How do I handle issues with neighbors?

We encourage open communication and a friendly neighborhood atmosphere. If you’re experiencing issues with a neighbor, we recommend first trying to resolve the matter directly with them in a respectful manner. If the issue persists or if it’s more serious, please contact our office, and we’ll assist in finding a resolution. Please remember that compliance with any HOA rules is mandatory, and any fines or penalties resulting from non-compliance will be the tenant’s responsibility.

10. What happens if I need to break my lease early?

We understand that life circumstances can change unexpectedly. If you need to break your lease early, please contact us as soon as possible. To terminate the lease before its expiration, you’ll need to give us at least 30 days’ written notice, pay all rent until the property is re-rented, and cover any necessary re-renting expenses. The property must be returned in a clean, ready-to-rent condition. You may also be responsible for any damages resulting from the early termination.

11. How do I update my contact information?

If your phone number, email, or mailing address changes, please update your contact information through the tenant portal. This ensures that we can reach you quickly in case of emergencies or important communications.