Submit a Maintenance Request

How to Submit a Work Order

All maintenance requests must be submitted through your Rentvine Tenant Portal. This helps us keep everything organized and ensures that your request is tracked and addressed promptly.

Step-by-Step:

  1. Log in to your Tenant Portal
    • Login to your RentVine Portal
    • Use your email and password to log in.
  2. Click on “Maintenance” and then click “Maintenance Request”
    • This will open a form where you can enter details about the issue.
  3. Describe the Problem in Detail
    • Be as specific as possible. Include:
      • The exact location of the issue (e.g., “left burner on the kitchen stove” or “hallway bathroom faucet”)
      • What’s happening and how long it has been going on
      • Any troubleshooting steps you’ve tried (e.g., flipped the breaker, checked batteries, etc.)
  4. Add Photos or Videos
    • Including clear images or a short video can speed up diagnosis and repair.
    • Examples: leaks, appliance issues, damage, pest concerns, etc.
  5. Submit the Request
    • You’ll receive confirmation that it’s been sent. We’ll follow up with any scheduling information or questions.

Emergency Maintenance

If you have an emergency maintenance issue (something that cannot wait until the next business day), do not submit a work order online.

Instead, call our 24/7 emergency line at (888) 316-7536 and follow the prompts for emergency assistance.

Examples of Emergencies:

  • Flooding or major water leak
  • Fire or gas smell (call 911 first!)
  • No heat in winter
  • Sewage backup
  • No power (after confirming with the utility company)

Questions?

If you’re unsure whether something is an emergency or not, you’re always welcome to call or email us. We’re here to help protect your home and keep things running smoothly.